Found a wrinkle?
Tell us.
Chronicle is a craft tool, and craft tools are honed by the people who use them. Every report is read by a human — not a triage bot. Tell us what broke, and we\u2019ll mend the thread.
WHAT WE NEED
The shape of a good report.
What you did
The exact steps. Buttons clicked, text entered, page you were on.
What you expected
The outcome you thought would happen.
What you saw instead
The actual outcome — error text, broken layout, wrong content.
Your world & episode
If it’s story-specific: the world slug and the episode number.
Browser & device
Especially for rendering, audio, or email issues.
No detail is too small. A one-line report with a screenshot is better than silence. We\u2019ll dig into the rest together.
QUICK REPORT
Write it here.
Fill the fields and we\u2019ll open your email client with a clean, structured report addressed to the team.
WHAT HAPPENS NEXT
From your report to a mended thread.
A human reads it
Your report lands in front of a person — not a triage queue. We acknowledge within one business day.
We reproduce it
We follow your steps, confirm the wrinkle, and file it as a tracked issue with the context you gave us.
We mend & ship
The fix goes through the same editorial gate every Chronicle episode does — then we tell you it’s live.
If it\u2019s urgent or affects your readers
A broken subscriber email, a public world showing private content, or anything touching payment or account security — mark your subject line [URGENT] and we\u2019ll treat it as priority one. For account security issues, email is always the fastest path.